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Shipping & Handling Policy

WE SHIP WORLDWIDE 
 
SHIPPING POLICY
  • For detailed shipping costs please input your address in our shipping calculator during the checkout process, you will see different rates and shipping options to choose from.
  • All prices on the website exclude shipping fees. All GirlsGoGlam Lashes, are shipped from Kelowna BC, Canada
  • Our hours of operation are Monday through Friday 9am to 5pm, we operate on Pacific Time. This does not include weekends and holidays.
  • Please allow 24-48 hours for processing time to receive shipment updates, including tracking. This is due to our postal services needing the allotted time to update their websites. 
  • All shipments will be processed and shipped within 24-48 business hours. If order is processed on a weekend or holiday, your package will be shipped on the first business day. 
  • GirlsGoGlam cannot be held liable for any delays in delivery due to carrier mishandling, incorrect addresses or contact information or weather related issues. After order has been shipped we are not responsible for lost, damaged, delayed packages.
INCORRECT ADDRESS/CONTACT INFORMATION DISCLAIMER
  • In the case we cannot process an order due to obvious incomplete shipping information, or payment we will notify you to correct the issue.
  • GirlsGoGlam is not responsible for incorrect address or contact information, return to sender or refused packages.
  • It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please confirm the address you are entering before placing order.
  •  GirlsGoGlam has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to us.
  •  All orders with these issues must be addressed within 14 days of the most recent tracking scan or delivery date. 
  •  Once a package has been shipped we cannot reroute to different address. You must contact shipping service directly to make any changes. Incurring costs will be customers responsibility.
ORDER CANCELLATION
  • We try to ship orders as quickly as possible. If you notify us before your order has been shipped, your cancellation request will be accepted however not guaranteed due to the nature of our payment processing system.
  • Once a package has been shipped we CANNOT cancel your order.
SHIPPING METHODS 
SHIPPING SPEED FOR ALL ORDERS TO CANADA

Expedited Parcel: Local 1-2 days, Regional 1-4 days, National 2-8 days (business days)

Priority: Next day delivery for Local, Regional, and National 

Xpresspost: Projected delivery date (business days)

Local: Next day, Regional Next day, National 2 days 

(All rates are determined by delivery address at checkout)

SHIPPING SPEED FOR ALL ORDERS TO USA

 Small Packet: 5-8 business days

 Tracked Packet: US Destinations 4-7 business days

 Expedited Parcel: 4-7 business days to all U.S States

 Xpress Post: 2-3 days to US (business days)

 (All rates are determined by delivery address at checkout)

SHIPPING SPEED FOR ALL ORDERS INTERNATIONALLY

 Small Packet international: 6-10 business days

 Tracked Packet International: 6-10 business days

(All rates are determined by delivery address at checkout)

INTERNATIONAL PARCELS

 International Parcel Air: 12+ business days

 International Parcel Surface: 4-12 weeks

 Xpress Post International: 4-7 business days

 (All rates are determined by delivery address at checkout)

PROCESSING TIME
Please allow 1-2 business days processing time for your order to be shipped. Also note that the time in transit does not include the time that customs takes to release the order. All orders are shipped Monday through Friday.

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